At GetTaka.com, we prioritize customer satisfaction and transparency in all transactions. Due to the nature of digital currency exchange, all completed transactions are considered final and irreversible. However, in specific exceptional cases, a refund may be granted under the following conditions:
1. Eligible Refund Situations:
If the transaction amount was deducted but the equivalent currency was not delivered.
If technical or system errors occurred on GetTaka.com platform resulting in an incomplete transaction.
In case of duplicate transactions due to system fault.
2. Non-Refundable Situations:
If the transaction was completed successfully.
If incorrect recipient information was provided by the user.
If the user violates our Terms & Conditions.
3. Refund Process:
Refund requests must be submitted within 48 hours of the transaction.
Users need to provide valid proof (Transaction ID, screenshots, etc.).
After verification, eligible refunds will be processed within 7 working days.
4. Contact for Refund:
For any refund-related queries, please contact our support team:
📧 Email: admin@gettaka.com
🌐 Website: www.gettaka.com
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